Routely is undergoing an update to enhance performance, safety, and user experience. This includes optional features like multi-trip edit and dark mode.

Yes, to continue enjoying the benefits of your telematics program, including premium discounts, you will need to download the new Routely app from your app store. This will ensure a seamless continuation of your experience.

Yes, to continue enjoying the benefits of your telematics program, including premium discounts, you will need to download the new Routely app from your app store. This will ensure a seamless continuation of your experience.

Yes, you can report issues experienced with the Routely app directly through the app itself. On the home menu select “More”, then select “Contact Us” for details on how to submit a report.

Yes, the migration process adheres to strict security protocols to ensure that all your personal information and driving data remain confidential and secure.

The migration timeline may vary, as each insurance carrier’s program has its own schedule and requirements. Your insurance company will provide you with specific deadlines and details for the migration. Please contact them directly for the most accurate and up-to-date information.

While your driving score and essential data will be seamlessly migrated to the new app, you may need to adjust some of your current settings and preferences in the new app.

If your app is not updated by the deadline, your activation code will become invalid. You will then have to contact your insurance provider to receive a new activation code.

After the migration date established by your insurance company, the old version of Routely will no longer be supported. To continue using Routely and enjoy the new features and discounts, please download the new app.

The migration will not affect your driving score. Your old score will be ported from the old app to the new app.

The migration to the new app should not affect your ongoing discounts, whether they are premium or deductible discounts, as long as you follow your insurance carrier's specific migration instructions. Discounts are based on your driving score and other factors determined by your carrier. Please consult with your insurance carrier for detailed information on how the discounts are applied in your particular program.

6-digit activation codes are designed for new user activations on the old Routely app, whereas 7-digit activation codes are designed to activate users on the new Routely app.

Yes, 30 days of trip history will be preserved and automatically be available on the new app after migration is completed.

The new Routely app will only save the last 30 days of your trip history.

The Drive2Save program can provide up to 10% discount for drivers who enroll in the program for the first time. Your discount rate will automatically adjust at renewal based on your driving habits.

Arity is the company that supports the Routely app. Your driving score is based on factors like distracted driving, high speed, sudden braking, and time of day. Visit Arity's Routely FAQs page to learn more about the Routely app.

All drivers who are enrolled in the Drive2Save program must install and use the Routely app on a regular basis.

New policyholders can start by getting an online auto quote. Your online quote will not include the discounted premium, so contact your local agent to learn more. Existing policyholders can contact their local office to enroll in Drive2Save at renewal.

Drivers must take at least one trip using the Routely app within the first 30 days of enrollment, or the discount will be removed retroactively.

The Routely app can be downloaded and installed just like any other mobile app. Routely can be downloaded for iOS or Android devices.

Your local agent will be able to get the Drive2Save discount added to your policy and the Routely app set up on your mobile phone. You can also review the step-by-step setup instructions for the Routely app.

When you launch the app for the first time, it will walk you through the permissions it needs. The Always On setting ensures the app can accurately detect trips and monitor driving behavior automatically.

You will start to see trips being counted on the home screen of the app, and the app will not request you to change your device settings or permissions. The app will occasionally display notifications about different trip events. For instance, you may notice a message when the app is actively logging a trip or when you have a streak of safe trips.

No, each driver on the policy can choose to be enrolled or not enrolled in the program. However, your savings can increase if more drivers are enrolled in Drive2Save.

Additional drivers can be added at renewal. Contact your local office to enroll a driver in Drive2Save. New drivers will receive a text message that includes instructions about how to download the Routely app and an activation code.

You do not need to manually start and end your trips. The app will run in the background once you complete the Routely app setup.

This could be a permissions issue. Check the Routely install instructions to make sure all the steps have been completed.

Make sure your driving score is your own. You can update your trip type when you take trips as a passenger. Open the Routely app, then go to the Trips screen. Select the vehicle icon on the right side of the screen. Select Passenger from the trip type list.

Contact your local office to request a new activation code. Your trip history might be empty at first, but your trip history should be available on your new phone in about 7 days. Moving to a new phone will not have an impact on your driving score.

If a driver has been enrolled in the Drive2Save program, they need to use the Routely app to stay enrolled in the program. Each driver will receive a text message with a unique Routely activation code.

Routely does not monitor private communications like phone conversations or written messages. Routely captures data such as trip start and end time, miles, acceleration, braking behavior, cornering, speed, and indications of phone use such as incoming and outgoing call status during a trip. You can view Arity's Privacy Policy for more information on their data collection.

The Routely app is designed to use very little data. You should not see much impact to your data plan. Please refer to your device manufacturer's website if you need to monitor data usage or set data limits for your device.