Floods

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Preparing for a Flood

Determine your risk

Check the forecast and local news regularly to see if you're at risk. Flooding doesn't follow lines on a map; wherever it can rain, it can flood.

Assess evacuation conditions

Consider where you will go and how you will get there if evacuation is mandated but be ready to shelter in place. Evacuation is not always possible or the safest option.

Safeguard your property

Indoors, store important documents in a dry place and create digital copies, move valuables upstairs and use sandbags as barriers. Outdoors, declutter drains and gutters.

Seek high shelter

If you are inside of a building, get to the highest level. Only get on the roof if necessary and avoid closed attics so you do not get trapped. Do not attempt to cross floodwater.

Gather supplies

Consider storing enough food and water to last several days (including pets), dry clothing and blankets, sanitation and first aid supplies and a battery powered radio and flashlight.

Review your policy

Flood damage is excluded from most homeowners insurance, and disaster assistance has its own limitations. Only flood insurance covers flooding; talk to an agent today.

Frequently Asked Questions

The National Weather Service issues Flood Watches and Warnings. Here's how to know the difference:

Flood Watch = Be prepared; a flood watch is issued when conditions are favorable for flooding.

Flood Advisory = Be aware; a flood advisory is issued when a specific weather event is forecasted and may cause significant inconvenience or, if not careful, could threaten life or property.

Flood Warning = Take action; a flood warning is issued when hazardous weather is imminent or occurring.

Flash Flood Warning = Take action; a flash flood warning is issued when a flash flood – a sudden, violent flood – is imminent or occurring. Move to high ground immediately.

Flooding is a temporary overflow of water onto dry land, resulting from rain, snow, coastal storms, storm surges and overflows of dams and other water systems. They can develop slowly or quickly, sometimes coming with no warning whatsoever.

Avoid driving on bridges; fast-moving water can wash them away without warning. If you are surrounded or trapped by rapidly moving water, stay inside of your vehicle. If water begins rising inside your vehicle, get on the roof and signal for help.

You should get a flood insurance policy prior to any threat of flooding; insurance companies stop issuing policies if there is a threat of flooding. Such policies can take up to 30 days to go into effect so it is important to get it as soon as possible if you are in an area prone to flooding.

Yes; floodwater rising in your home may have electricity in it. Don't go into a basement, or any room, if water covers the electrical outlets or if cords are submerged. Leave your home immediately if you see sparks or hear buzzing, crackling, snapping or popping noises.

Safely assess your situation

Connect with Claims to learn about your options

Share photos and documents with adjuster

Recovering from a Flood

Stay informed

Continue listening to weather experts and forecasts to know when it is safe to go outside. If you evacuated, do not return home until local officials have deemed it safe.

Survey the area

Watch for fallen objects in the road, downed electrical wires and weakened walls, bridges, roads, and sidewalks that might collapse. Stay away from floodwater.

Clean up carefully

Wear heavy work gloves, protective clothing and boots. Avoid illness from dangerous pathogens by not wading in floodwater and wearing a mask if cleaning up mold or debris.

Practice running water safety

Do not assume running water is safe to drink, cook or clean with after a flood; you may need to boil water for a while. Check with local authorities or your utility company.

Inspect your property

Check for loose power lines, gas leaks, and structural damage. Take photos of any damage before removing debris or making any temporary repairs.

If necessary, file a claim

If your vehicle was damaged, you can submit an auto claim online. For any other type of claim, call our claims department at 800-454-7714.

Frequently Asked Questions

Wait for the all clear from local authorities. Returning to disaster areas could put you at risk or hamper search and rescue or other emergency operations. If you've gotten the go ahead to return home, pay attention to closed and cautionary road signs.

You never know how deep or fast-moving floodwater can be; just six inches of fast-flowing water can knock you over and two feet can float a car. Additionally, you never know what floodwater is hiding; floodwater can contain sharp objects, downed power lines, sewage, bacteria, chemicals and wild or stray animals.

There is a chance of water contamination during or after flooding; bacteria, microorganisms and other pollutants could be in your water and cause illness. Do not use running water for anything – drinking, cooking, washing dishes, making ice, washing hands, brushing teeth – until you have been informed by local authorities or your utility company that it is safe to do so.

An excess amount of standing water can put you at risk of electrocution. Turn off electricity to prevent electric shock.

For an auto claim, consider utilizing our Auto Claim Worksheet. For all other claims, consider utilizing our Property Claim Worksheet.