Hurricanes

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Create a plan

Collect important documents and survival kit

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Preparing for a Hurricane

Determine your risk

Check the forecast and local news regularly to see if you're at risk. Hurricanes are not just a coastal problem; they can also happen far inland.

Know your evacuation zone

Have a plan in place for your family, pets and home. Learn your evacuation routes and consider consulting the Virginia Hurricane Preparedness Central.

Protect your property

Reinforce or board up windows, declutter drains and gutters, remove damaged tree limbs and secure outdoor furniture. If you have a garage, consider reinforcement.

Plan for potential flooding

Keep important documents in a dry, safe place and create digital copies. If flooding occurs, go to the highest level of the shelter, avoiding attics. Be sure to avoid floodwater.

Gather supplies

Consider storing enough food and water to last several days (including pets), dry clothing and blankets, sanitation and first aid supplies and a battery powered radio and flashlight.

Avoid driving

Heavy winds can overturn a vehicle, and one foot of moving water can sweep a vehicle away. Additionally, these conditions can cause roads and bridges to collapse.

Frequently Asked Questions

Typically, weather experts deem June 1 as the start of hurricane season and November 30 as the end. Hurricanes are most active in September.

A hurricane is a tropical cyclone that can produce storm surge flooding, heavy rains that can lead to inland flooding, destructive winds, tornadoes, high surf and rip currents. Although hurricanes are considered the most threatening type of tropical cyclones, tropical storms and tropical depressions can also be devasting to life and property.

Hurricane Watch = Be alert and know that conditions may change to a warning within the next 48 hours. Monitor weather reports, gather emergency supplies and cash and move valuables to a safe place to prevent damage.

Hurricane Warning = Take action and know that a hurricane is expected or imminent. Move to safety immediately, evacuate the area if directed by local authorities and don't walk or drive through flood waters.

Many states have predetermined zones and routes for a safe evacuation. Visit your state or county's management websites to determine your local plans. Consider preparing for an evacuation prior to a hurricane hitting so you are ready and able to act quickly in the event of an evacuation.

No; if no flooding is evident, shelter on the lowest level. Ideally, shelter in a windowless, sturdy area.

Safely assess your situation

Connect with Claims to learn about your options

Share photos and documents with adjuster

Recovering from a Hurricane

Stay informed

Continue listening to weather experts and forecasts to know when it is safe to go outside. If you evacuated, do not return home until local officials have deemed it safe.

Survey the area

Watch for fallen objects in the road, downed electrical wires and weakened walls, bridges, roads, and sidewalks that might collapse. Stay away from floodwater.

Clean up carefully

Avoid illness from dangerous pathogens by wearing a mask if cleaning up mold or debris and not wading in floodwater. Work with someone else but children should not help.

Limit phone calls

Use text messages to communicate with family or friends; only call if there is an emergency. Phone systems are often down or busy after a disaster.

Inspect your property

Check for loose power lines, gas leaks, and structural damage. Take photos of any damage before removing debris or making any temporary repairs.

If necessary, file a claim

If your vehicle was damaged, you can submit an auto claim online. For any other type of claim, call our claims department at 800-454-7714.

Frequently Asked Questions

Before leaving your shelter, check with local authorities both where you are and back at your home. Going outside or returning home before storm debris is cleared is dangerous. If you are returning to an impacted area, prepare yourself for disruptions to daily activities.

You never know how deep or fast-moving floodwater can be; just six inches of fast-flowing water can knock you over and two feet can float a car. Additionally, you never know what floodwater is hiding; floodwater can contain sharp objects, downed power lines, sewage, bacteria, chemicals and wild or stray animals.

If a power outage has occurred, avoid using portable generators inside. Carbon monoxide poisoning is a high risk in areas dealing without power. Additionally, try to use battery operated flashlights instead of candles.

When inspecting your property be sure your skin and clothing are not wet before interacting with electrical systems, and make sure the system itself is dry; be aware of sparks and broken or frayed wires; and smell for gas leaks.

For an auto claim, consider utilizing our Auto Claim Worksheet. For all other claims, consider utilizing our Property Claim Worksheet.